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QUESTION 11
You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2013.
What should you do?
A. Convert the email message into a lead.
B. Create a new lead and set a connection to the email message.
C. Create a new lead from the Regarding lookup of the email message.
D. Create a new lead, attach the email message to the lead, and then save the lead.
Answer: A
QUESTION 12
You need to edit a Quote.
Which quote status will allow you to make changes to the Quote?
A. Open
B. Active
C. Revise
D. Draft
Answer: D
QUESTION 13
You plan to use service activities to interact with customers.
What must you use in order to use service activities?
A. capacity scheduling
B. scheduling module
C. resource group
D. facility
Answer: B
QUESTION 14
You are adding Units to a Unit Group. Which statement is true?
A. A Unit must have an owner.
B. A Unit must have a start date.
C. All Units in the same Unit Group must have the same Base Unit.
D. A Unit must have a quantity.
Answer: D
QUESTION 15
You are creating a discount list.
Which two types of discounts can you create?(Choose TWO)
A. Unit
B. Base
C. Formula
D. Amount
E. Percentage
Answer: DE
QUESTION 16
Which status is NOT valid for a quote?
A. Draft
B. Lost
C. Won
D. Closed
E. Active
Answer: B
QUESTION 17
Which benefit does service scheduling NOT provide?
A. A predictable workload for employees
B. Reliable time estimates for customers
C. A designated service manager
D. Firm appointments
Answer: C
QUESTION 18
You are adding resources to a resource group.
Which three resource types can you add? (Choose Three)
A. facility
B. business unit
C. resource group
D. name
E. users
Answer: ACE
QUESTION 19
Which business is an example of a complex service schedule business?
A. A hospital emergency room
B. An attorney
C. A lawn care service
D. Personal services such as barber shops or salons
Answer: A
QUESTION 20
Which definition is used to describe how users or equipment are combined to perform a service?
A. selection rule
B. resource
C. scheduling
D. weekly schedule
Answer: C
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